RETURNS POLICY
 
We operate a 14 Day, No Hassle Returns Policy on all orders.
We believe that you will be fully satisfied with your products, however, we do understand that when purchasing from the internet it is not always possible to see how a product will look in it's final application.

 All refunds aim to be processed back onto the original payment method within 72 hours of request. After a refund is processed on our system, you will be emailed written confirmation of the transaction reversal and new order status "Order Refunded". While we aim to process all refunds within 72 hours, please allow up to a further 14 working days for funds to appear in the original payment account.

All credit/debit card refunds are subject to the standard banking process and can therefore take up to 14 working days, dependent on the bank which you use.

For PayPal transactions, once you have received notification that the refund has been processed, please allow 24 hours for the refund to appear back in your PayPal wallet.
If you are not completely satisfied with your products for any reason at all, we are happy to accept returns in accordance with the policy below.
Returns Policy for Cancelled Orders
  1. We will only accept returns, with the exception of Special Order items, if they are sent back to us in the original packaging within 14 days of receipt.
  2. All goods MUST be inspected for any defects in accordance with our Delivery Policy section Checking of Goods and are issues reported within 24 hours of receipt.
  3. You must notify us in writing of the reason for your return within 14 days of receipt.
  4. If goods are to be returned for any reason other than manufacturing defects or damage, you will need to return the goods back to us, securely packaged and in the condition which they were received, at your cost via your chosen courier.
  5. In some circumstances we may be able to arrange to pick up the items; however a handling charge will be deducted from your refund. This charge is determined on an individual order basis and will be given to you at the point of notification of return.
  6. If you live in the United Kingdom you have a legal right to cancel your order after you have received and inspected the goods.
  7. Should you decide to return the products you must notify us of the cancellation in writing (by post to 8 Nantwich Close, Stainton Park, Hemlington, TS8 9PW or by email to info@connieliving.co.uk marked “Returns”) within 14 working days of receipt of the goods.
  8. If returning goods you are under a legal duty not to use the products and to take care of them. This includes all packaging and labeling. Care must be taken to ensure that the goods remain in the best possible condition. Please take particular care with goods that are easily damaged or require erection or installation. If you need guidance on the best way to inspect any item without damaging it, please contact us.
  9. No Statutory cancellation rights apply to products that have been specifically made to your requirements, design or measurements. Goods made to a customer’s specific order or measurements will not be accepted for cancellation or return. This does not affect your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights, contact your local Trading Standards Department or Citizen’s Advice Bureau.
  10. If you do not return the goods within 21 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.
  11. When you return Goods to us in a condition which indicates that they have been used or attempted to be installed or erected after you have had a reasonable chance to inspect them, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
  12. Refunds will be processed within 72 hours of receipt of any returned items.
Returns Policy for Damaged or Faulty Goods
  1. All goods MUST be inspected for any defects in accordance with our Delivery Policy section Checking of Goods and are issues reported within 24 hours of receipt.
  2. You must notify us in writing of the reason for your return within 24 hours of receipt.
  3. At the point of notification we will kindly ask for photographic evidence of any damages or faults to be forwarded through to info@connieliving.co.uk. This aids us in an claims procedure we pursue with our carriers.
  4. Once damage or faults have been reported we will endeavour to arrange a replacement item to be delivered and the damaged or faulty goods to be picked up, at a convenient time for you. This may incur longer lead times in the case of special order items.
  5. Where we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for delivering the exchange goods to you. Similarly if goods are returned as un-delivered, and we agree to re-send them to you, you will have to pay the additional delivery costs.
  6. You may not return Goods as damaged or faulty following the installation or erection of any Goods, unless the defect / damage was not ascertainable until after installation.
  7. We reserve the right to request all faulty/defective goods are returned to us to aid our claims process with the manufacturer.
  8. If returning goods you are under a legal duty not to use the products and to take care of them. This includes all packaging and labeling. Care must be taken to ensure that the goods remain in the best possible condition. Please take particular care with goods that are easily damaged or require erection or installation. If you need guidance on the best way to inspect any item without damaging it, please contact us.
  9. When you return Goods to us in a condition which indicates that they have been used or attempted to be installed or erected after you have had a reasonable chance to inspect them, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
  10. Refunds will be processed within 72 hours of receipt of any returned items.
  11. All goods are inspected thoroughly before dispatch, and are deemed to be in a saleable condition upon dispatch.

Any other questions then please contact us info@connieliving.co.uk